The agreement between you and Intellika AI when you sign up, deploy an assistant, or use any part of our service.
Last updated: 2026-05-11
By creating an Intellika AI account, deploying an assistant, or using any part of our website or platform, you ("you," "Customer") agree to these Terms of Service ("Terms") and our Privacy Policy. If you're agreeing on behalf of a business, you represent that you have authority to bind that business.
If you don't agree, don't use the service.
Intellika provides website AI assistants that you can deploy on your business website to answer customer questions, capture leads, and provide support. We offer two delivery models:
Voice AI is available as an optional add-on for Done-for-you customers.
You must be at least 18 years old and authorized to enter contracts. You are responsible for keeping your account credentials secure and for all activity under your account. Notify us at support@intellika.io immediately if you suspect unauthorized access.
You can cancel any plan at any time by emailing support@intellika.io. Cancellation takes effect at the end of your current billing period — there are no exit fees and no minimum term. For Done-for-you customers, we ask for 30 days' notice so we can complete handoff and transition.
Account data is retained per our Privacy Policy after cancellation.
You agree not to use Intellika to:
We may suspend or terminate accounts that violate these rules.
You retain all rights to the content you upload — business information, FAQs, brand assets, training documents ("Customer Content"). You grant Intellika a limited, non-exclusive license to host, process, and use your Customer Content solely to provide the service.
You're responsible for ensuring you have the rights to share Customer Content with us and that it doesn't infringe any third party's rights.
You're also the data controller for visitor conversations on your assistant; Intellika acts as your data processor. See our Privacy Policy.
The Intellika platform, software, brand, and documentation are owned by Intellika AI and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the service while your subscription is active and in good standing.
The "Intellika" name, logo, and brand assets remain our property. The Pro plan permits removal of Intellika branding from the chat widget on your website only; it does not transfer ownership of any IP.
Intellika uses third-party AI models (such as OpenAI's GPT-4, GPT-4o, GPT-5, or successors) to generate assistant responses. AI-generated outputs:
You should monitor your assistant's responses, especially after launch, and provide refinements where needed. Done-for-you customers receive monthly review and refinement as part of the service.
Intellika integrates with and depends on third-party services (cloud hosting, AI model providers, payment processors, email delivery, testimonial platforms like Senja, etc.). We're not responsible for the availability, accuracy, or policies of those third parties. Their terms and privacy practices apply to the data they process.
Each party agrees to keep the other's non-public business information confidential and use it only to perform under these Terms. For Done-for-you engagements, we will sign a separate confidentiality agreement on request.
The service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We do not guarantee uninterrupted or error-free service, that AI outputs will be accurate, that lead capture will result in any specific business outcome, or that the service will meet every business need.
To the maximum extent permitted by law:
You agree to defend, indemnify, and hold harmless Intellika, its officers, employees, and agents from claims arising out of: (a) your Customer Content, (b) your use of the service in violation of these Terms or applicable law, (c) your relationship with visitors who interact with your assistant.
You may terminate at any time by cancelling per Section 5. We may suspend or terminate your account if you breach these Terms, fail to pay, use the service in a way that creates legal or security risk, or if we discontinue the service. We will provide reasonable notice where practical.
On termination, your right to use the service ends. Sections that by their nature should survive (IP, confidentiality, disclaimers, liability, indemnification, governing law) will survive.
These Terms are governed by the laws of [YOUR JURISDICTION — to be filled in by legal counsel, e.g., the State of Delaware, USA], without regard to conflict-of-laws principles. The parties agree to the exclusive jurisdiction of the courts located in that jurisdiction for any dispute, except where prohibited by mandatory local consumer law.
You agree to first attempt to resolve any dispute by contacting us in good faith at support@intellika.io before filing any legal action.
We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on this page at least 30 days before they take effect. Continuing to use the service after the effective date means you accept the updated Terms.
Questions about these Terms? Email support@intellika.io.
These Terms are provided as a starting point and should be reviewed by qualified legal counsel for your specific jurisdiction and business — particularly Sections 13 (liability), 14 (indemnification), and 16 (governing law). A registered legal entity name and address may also be required.